Effective July 29, 2026
These Terms and Conditions (“Terms”) govern your access to and use of EnjoyForno.com and any related websites, ordering pages, subscriptions, products, communications, pickup, delivery, large-order services, and other services offered under the FORNO brand (collectively, the “Services”). FORNO is a brand operated by RMB Investments, LLC (“FORNO,” “we,” “us,” or “our”). By accessing the Services, creating an account, placing an order, enrolling in a subscription, submitting a large-order request, or clicking to accept these Terms, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services or place an order.
1. Eligibility and Authority
You must be at least 18 years old, or the age of legal majority where you live, to place an order or enter into a subscription. If you use the Services for a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.
2. About FORNO
FORNO offers artisan sourdough breads, whips, curated collections, subscriptions, gifts, recipes, and qualifying large-order or event offerings. Every FORNO loaf is handcrafted in small batches. Because artisan baking is naturally unique, each loaf may vary in appearance, scoring, color, crumb, texture, and flavor. We believe that’s part of what makes handcrafted sourdough special. Product photography is illustrative and may not exactly match the product received.
3. Product Availability and Weekly Collections
Products, flavors, quantities, pickup windows, delivery areas, and availability may change at any time. Weekly collections are produced in limited quantities and may sell out. Adding an item to a cart does not reserve it. An order is accepted only after payment is authorized and we send an order confirmation. We may limit quantities, decline or cancel orders, correct errors, or discontinue products at our discretion, including where inventory, production capacity, ingredient availability, pricing errors, suspected fraud, or safety concerns arise.
4. Orders and Payment
- You agree to provide current, complete, and accurate contact, billing, pickup, and delivery information.
- Prices are shown in U.S. dollars and may change without notice. Applicable taxes, delivery charges,
service fees, or other charges will be displayed before checkout where required.
- You authorize FORNO and its payment processors to charge your selected payment method for the total
shown at checkout, including recurring subscription charges where applicable.
- If a payment is declined, reversed, disputed, or otherwise not completed, we may suspend or cancel the
order or subscription and seek any lawful amounts owed.
- We may use fraud-prevention tools and may request additional verification before accepting or fulfilling
an order.
5. Pickup and Local Delivery
You are responsible for selecting the correct pickup or delivery option and for reviewing the confirmation details. Pickup orders must be collected during the designated window unless we agree otherwise. Delivery timing is an estimate and may be affected by traffic, weather, access, customer availability, or other circumstances. For contactless delivery, you authorize us or our delivery provider to leave the order at the delivery location you specify. Risk of loss and responsibility for proper storage transfer to you when the order is delivered or made available for pickup. FORNO is not responsible for theft, weather exposure, animals, spoilage, or damage after delivery or after a missed pickup window.
6. Perishable Products; Storage and Quality
FORNO products are fresh and perishable. Follow all storage, refrigeration, reheating, and consumption instructions supplied with the product. Whips and other items requiring refrigeration must be promptly refrigerated. Bread quality naturally changes over time. “Best enjoyed” guidance is a quality recommendation, not a guarantee that a product will remain unchanged for a particular period. Do not consume products that appear spoiled, contaminated, improperly stored, or otherwise unsafe. If you believe a product was unsafe when received, preserve the product and packaging, take photographs, and contact us promptly.
7. Ingredients, Allergens, and Dietary Information
FORNO products may contain or come into contact with common allergens, including wheat/gluten, milk, eggs, tree nuts, peanuts, sesame, soy, and other ingredients. Products are prepared in a kitchen or facility where multiple allergens may be present. We do not guarantee that any product is free from allergens, gluten, cross-contact, or trace ingredients. Ingredient, allergen, nutrition, and dietary information is provided for convenience and may change due to substitutions, supplier changes, seasonal availability, or recipe updates. Customers with allergies, celiac disease, medical conditions, or dietary restrictions should contact us before ordering and should not rely solely on website descriptions. You are responsible for determining whether a product is appropriate for you and your guests.
8. Subscriptions and Automatic Renewal
FORNO may offer recurring subscriptions, including weekly, biweekly, monthly, or other frequencies, for the FORNO Pair, curated collections, The Original, or other offerings. The specific products, frequency, price, pickup or delivery terms, and renewal details shown at enrollment form part of these Terms.
Automatic Charges
By enrolling, you expressly authorize FORNO and its payment providers to automatically charge your selected payment method at the disclosed recurring price, plus applicable taxes and fees, on each scheduled billing date until you cancel. Subscription prices and contents may change as permitted below.
Renewal Disclosure and Notices
Before enrollment, we will clearly disclose the recurring nature of the subscription, billing frequency, price, material restrictions, and cancellation method. We will provide renewal or change notices when required by applicable law. Utah law may require notice 30 to 60 days before certain automatic renewals for subsequent paid terms longer than 45 days; the application of that requirement depends on the structure of the subscription and applicable statutory provisions.
Changes, Skips, Pauses, and Cancellations
You may cancel, skip, pause, or modify a subscription using the account tools or customer-service method identified at enrollment, subject to the applicable order cutoff. Cancellation must be completed before the displayed cutoff to avoid the next charge or fulfillment. Cancellation stops future renewals but does not ordinarily cancel or refund an order already charged, in production, or past its cutoff. We will not require you to use a materially more burdensome cancellation method than the method used to enroll, except where necessary to verify identity or protect the account.
Price or Program Changes
We may change subscription pricing, products, flavors, pickup or delivery options, benefits, or frequency. We will provide advance notice of material changes as required by law. Continued participation after the effective date of a properly disclosed change constitutes acceptance. You may cancel before the change takes effect.
Failed Payments
If a recurring charge fails, we or our providers may retry the payment method, request updated payment information, suspend fulfillment, or cancel the subscription. You remain responsible for charges validly incurred before cancellation.
9. Gatherings, Large Orders, Gifts, and Custom
Requests FORNO offers custom Gatherings for qualifying order quantities. Depending on the size of your order, we may offer additional flavors, mini loaves, tasting collections, artisan whips, custom assortments, gift packaging, and weekday production. These offerings are available only when the requested quantity, production requirements, lead time, and schedule make the order commercially and operationally feasible for FORNO. Submitting an inquiry does not create a reservation or obligation. A large order becomes binding only when FORNO provides written confirmation of the scope, quantity, flavors, pickup or delivery details, price, payment schedule, cancellation terms, and any other special conditions, and the customer accepts and pays any required deposit. Because every Gathering is unique, all quotes are estimates until confirmed in writing by FORNO. Availability, pricing, flavors, production schedules, and delivery options remain subject to final confirmation.
- Custom flavors, loaf sizes, packaging, tasting portions, gift messages, and presentation are subject to
availability and may require minimum quantities.
- Quotes may expire and may change if quantities, specifications, event dates, ingredients, packaging,
delivery requirements, or other assumptions change.
- Deposits may be nonrefundable once ingredients, packaging, production time, or delivery resources are
committed.
- Final quantities, guest counts, artwork, messages, and other details must be submitted by the stated
deadline.
- FORNO may make reasonable substitutions when an ingredient or packaging component becomes
unavailable, after consultation when practicable.
- Customer-requested changes after confirmation may result in additional charges or may not be
possible.
10. Changes, Cancellations, Refunds, and Credits
Because FORNO products are handcrafted, perishable, and often made to order, all sales are final except as expressly stated in these Terms or required by law.
- Customer cancellations or changes are accepted only before the applicable order cutoff shown at
checkout, in the confirmation, or in a custom-order agreement.
- Orders that are already in production, specially sourced, customized, prepared, delivered, or missed at
pickup are generally nonrefundable.
- If FORNO cancels an accepted order and cannot provide a reasonable substitute, we will issue an
appropriate refund or credit for the affected item.
- If an item is materially incorrect, missing, damaged, or unsafe when received, contact us within 24 hours
with the order number, description, and photographs. We may, at our discretion and as appropriate, replace the item, issue a credit, or refund the affected portion.
- Subjective preferences, natural artisan variation, minor cosmetic differences, or failure to follow storage
and pickup instructions do not ordinarily qualify for a refund. Refunds are issued to the original payment method unless otherwise agreed and may take additional time to appear depending on the financial institution.
11. Promotions, Gift Cards, and Referral Offers
Promotions, discount codes, gift cards, referral offers, and credits may be subject to additional terms, expiration dates, exclusions, minimum purchases, or quantity limits. Unless required by law, they are not redeemable for cash, may not be resold, and may not be combined. We may cancel or refuse promotional benefits obtained through error, fraud, abuse, duplicate accounts, or violation of applicable terms.
12. Accounts and Account Security
You are responsible for maintaining accurate account information and the confidentiality of your login credentials. You are responsible for activity conducted through your account unless prohibited by law. Notify us promptly of suspected unauthorized access. We may suspend or terminate accounts to protect customers, prevent fraud, or enforce these Terms.
13. Acceptable Use
You may not:
- Use the Services for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.
- Interfere with website operation, security, servers, networks, or other users.
- Use bots, scrapers, automated tools, or data-mining methods without written permission.
- Attempt to gain unauthorized access to accounts, systems, data, or payment information.
- Copy, reproduce, republish, sell, exploit, or create derivative works from the Services or content except
as expressly permitted.
- Impersonate another person or misrepresent affiliation, payment authority, or delivery information.
- Place orders with intent to obtain products without payment, misuse chargebacks, or engage in
suspected fraudulent purchasing patterns.
- Upload malicious code or content that violates rights, privacy, or law.
14. Reviews, Feedback, and User Content
If you submit reviews, photographs, testimonials, comments, recipes, suggestions, or other content (“User Content”), you represent that you own or have permission to submit it and that it does not violate law or third-party rights. You grant FORNO a nonexclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, display, distribute, and create derivative works from User Content for operating, improving, and promoting FORNO, unless prohibited by law. We are not obligated to use User Content and may remove it at any time. Ideas and suggestions are provided voluntarily and without obligation of confidentiality or compensation unless we agree otherwise in writing.
15. Intellectual Property
The Services and all content, branding, logos, photographs, graphics, recipes presented as proprietary content, designs, text, software, and other materials are owned by or licensed to RMB Investments, LLC and are protected by intellectual-property laws. “FORNO,” “Baked to Share,” associated logos, trade dress, and other brand elements may not be used without prior written permission. No rights are granted except the limited right to use the Services for personal, lawful purposes consistent with these Terms.
16. Third-Party Services
The Services may rely on or link to third-party platforms, including Shopify, payment processors, subscription tools, maps, delivery services, social media, and analytics providers. Third-party services are governed by their own terms and policies. FORNO is not responsible for third-party services, outages, content, security, or practices, except to the extent required by law.
17. Electronic Communications and Signatures
You consent to receive agreements, disclosures, receipts, order confirmations, subscription notices, and other communications electronically. Electronic acceptance, including clicking a checkbox or button, has the same force as a handwritten signature to the extent permitted by law. You are responsible for maintaining a current email address and the hardware and software needed to access communications.
18. Service Changes and Interruptions
We may modify, suspend, or discontinue any part of the Services, product line, ordering process, pickup location, delivery area, subscription, or promotion at any time. We do not guarantee uninterrupted or error- free access. We are not responsible for delays or failures caused by events beyond our reasonable control, including weather, power or internet outages, supplier failures, labor shortages, equipment failure, transportation disruptions, government actions, illness, emergencies, or acts of God. Where an accepted order is materially affected, we will determine an appropriate remedy consistent with these Terms and applicable law.
19. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, WEBSITE, CONTENT, AND PRODUCTS ARE
PROVIDED “AS IS” AND “AS AVAILABLE.” FORNO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE
DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT
PRODUCT DESCRIPTIONS, IMAGES, OR OTHER CONTENT WILL BE COMPLETE OR FREE OF ERRORS.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RMB INVESTMENTS, LLC, FORNO, AND THEIR OWNERS,
OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS,
REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR REPUTATION, ARISING FROM OR RELATED TO
THE SERVICES, PRODUCTS, ORDERS, SUBSCRIPTIONS, OR THESE TERMS, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE FORNO PARTIES
FOR ALL CLAIMS ARISING OUT OF OR RELATING TO A PARTICULAR ORDER, SUBSCRIPTION, EVENT, OR
USE OF THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO FORNO FOR
THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT
GIVING RISE TO LIABILITY, OR (B) $100. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT
LEGALLY BE LIMITED, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR
CERTAIN PERSONAL INJURY CLAIMS TO THE EXTENT REQUIRED BY LAW.
21. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless RMB Investments, LLC, FORNO, and their owners, officers, employees, contractors, affiliates, and agents from claims, liabilities, damages, losses, and reasonable expenses, including attorneys’ fees, arising from your misuse of the Services, violation of these Terms, infringement of another person’s rights, inaccurate information you provide, or failure to communicate ingredient or allergen information to persons for whom you purchase products. This obligation does not apply to the extent a claim results from FORNO’s own negligence or misconduct where applicable law prohibits indemnification.
22. Governing Law
These Terms and any dispute are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision below. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
23. Informal Dispute Resolution
Before filing a claim, you and FORNO agree to make a good-faith effort to resolve the dispute informally. The party raising the dispute must send a written notice describing the facts, requested relief, and contact information. Notices to FORNO must be sent to hello@enjoyforno.com and 1227 E. 1130 N. Orem, UT
84097. The parties will have 30 days after receipt to attempt resolution before arbitration or court
proceedings may begin, except for claims seeking urgent injunctive relief or where a limitations period would expire.
24. Binding Arbitration and Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes that qualify for small-claims court and requests for temporary or preliminary injunctive relief concerning intellectual property, unauthorized access, or misuse of the Services, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, products, orders, or subscriptions will be resolved by binding individual arbitration rather than in court. Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules, as modified by these Terms. The arbitration may be conducted by video, telephone, written submissions, or in person in Utah County, Utah, unless the parties agree otherwise or applicable rules require another location. The arbitrator may award the same individual remedies available in court and will issue a reasoned written decision. FORNO will pay arbitration fees to the extent required by applicable law or AAA rules.
YOU AND FORNO AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS
A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE
ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE OR
CLASS PROCEEDING, EXCEPT WITH THE WRITTEN CONSENT OF ALL PARTIES.
If the arbitration provision is found unenforceable as to a particular claim, that claim will be decided exclusively in the state or federal courts located in Utah County, Utah, and the remaining provisions will remain in effect.
25. Time Limit to Bring Claims
To the extent permitted by law, any claim arising out of or relating to the Services, products, orders, subscriptions, or these Terms must be filed within one year after the claim arose, or it is permanently barred. This limitation does not apply where prohibited by law.
26. Termination
We may suspend or terminate access to the Services, accounts, orders, or subscriptions if we reasonably believe you violated these Terms, engaged in fraud or abuse, created risk or legal exposure, or failed to pay amounts due. Provisions that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitations, indemnification, and dispute-resolution terms.
27. Changes to These Terms
We may update these Terms from time to time. The effective date at the top identifies the latest revision. Material changes will be communicated as required by law. Changes apply prospectively unless otherwise stated. For subscriptions, we will provide any notice required before material changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms, except where affirmative consent is required by law.
28. General Provisions
- These Terms, the Privacy Policy, checkout disclosures, subscription disclosures, and any written
custom-order agreement constitute the agreement between you and FORNO concerning the applicable Services.
- If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the
remainder will remain effective.
- FORNO’s failure to enforce a provision is not a waiver.
- You may not assign your rights or obligations without our consent. We may assign these Terms in
connection with a business transfer or reorganization.
- Headings are for convenience only. “Including” means “including without limitation.”
- In the event of a conflict, a signed or expressly accepted custom-order agreement controls for that order;
specific subscription or promotion terms control for that program; otherwise these Terms control.
29. Contact Information
RMB Investments, LLC - FORNO
1227 E. 1130 N. Orem, UT 84097
Customer Service: hello@enjoyforno.com
Legal Notices: hello@enjoyforno.com
Website: EnjoyForno.com